Terms and Conditions

1. Acceptance of terms

By creating an account, inviting users, or otherwise accessing Clearview CRM (the "Service"), you ("Agency") agree to these Terms and Conditions and our Privacy Policy. If you do not agree, do not use the Service.

2. Who may use the Service

The Service is intended for licensed insurance agencies and the users they invite. You represent that you have the authority to bind your agency to these terms and that each user you invite is operating in a professional capacity under your supervision.

3. Accounts and access

• You are responsible for keeping credentials, API tokens, and MFA factors secure.
• You must not share logins across users; each person needs their own account.
• We may suspend or terminate access for violations of these terms, abuse, non-payment, or risk to other customers.

4. Subscription and billing

• The Service is sold on a monthly subscription basis. Fees are charged in advance for each billing period.
• Prices, seat counts, and plan features are shown at checkout and in your Billing settings.
• You authorize us (and our payment processor) to charge your payment method on file for all applicable fees and taxes.
• Refund eligibility is governed by our Refund Policy.

5. Your data

You retain all rights to the data you and your users upload (clients, policies, documents, messages). You grant us a limited license to host, process, and transmit that data solely to operate and improve the Service for your agency. We do not sell your data and do not use it to train machine-learning models. See the Privacy Policy for details on retention and deletion.

6. Acceptable use

• No unlawful, harassing, deceptive, or infringing use of the Service.
• No sending of SMS, email, or voice communications in violation of TCPA, CAN-SPAM, or applicable state regulations.
• No reverse engineering, scraping, or circumventing rate limits or access controls.
• No use of the Service to compete with Clearview CRM or to build a substantially similar product.

7. Third-party integrations

The Service integrates with third-party providers (RingCentral, Google, EzLynx, MailerSend, Monday.com, Paddle, and others). Your use of those providers is subject to their own terms. We are not responsible for outages, pricing changes, or policy changes made by third-party providers.

8. Service availability

We work to keep the Service available but do not guarantee uninterrupted operation. We may perform scheduled maintenance, release updates, or disable individual features that pose a security or stability risk. We will provide reasonable notice for extended planned downtime.

9. Termination

You may cancel your subscription at any time from Billing settings; access continues through the end of the current paid period. We may terminate accounts that violate these terms, fail to pay, or create material risk to other customers. On termination, your data is retained per the Privacy Policy and may be exported on request within 30 days.

10. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. The Service is a tool for your agency; nothing in it constitutes legal, insurance, financial, or tax advice.

11. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to the Service is limited to the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or lost-profits damages.

12. Changes to these terms

We may update these terms. When we make material changes, we will update the "Last updated" date and notify agency admins in-app. Continued use of the Service after a change takes effect constitutes acceptance of the revised terms.